Chargebacks & Credit Card Fraud Policy

UnlockPhoneOnline.com TAKES CHARGEBACKS (DISPUTES OR STOP-PAYMENTS ON CREDIT CARD CHARGES) VERY SERIOUSLY. ALL CUSTOMERS WHO DISPUTE CREDIT CARD CHARGES FOR ANY REASON WILL BE REPORTED AS A DELINQUENT COLLECTION ACCOUNT TO ALL MAJOR CREDIT BUREAUS AND WILL BE SUED.

We fight back against Internet credit card fraud. The following policy describes how UnlockPhoneOnline.com deals with credit card fraud criminals. They undermine the entire growth of the Internet and online merchants worldwide. Credit card fraud will not be tolerated.

Attempting to dispute or deny a valid charge through your bank or credit card company is fraudulent and is illegal. When UnlockPhoneOnline.com receives such a dispute, this is our standard DISPUTE POLICY:

IF YOU TRY TO DISPUTE or DENY a valid charge, your credit card or checking account along with your name and address will immediately be added to a negative database. The negative database is shared by thousands of merchants on the Internet, both large and small, and you will not be able to purchase goods or services from said merchants in the future. Information in this negative database will also be reported to all three major credit bureaus within 60 days, resulting in severe damage to your credit rating.

HOW DO WE IDENTIFY YOU? By subpoena or simply asking your Internet service provider to reveal a suspected violator's identity. Your Internet service provider is forced through the court subpoena process to give up this confidential information. Your ISP's log file history will show exactly what modem and port you logged on through and makes identification through your Account Name and Password. Even AOL and other dynamic IP addresses gives us the information needed to prosecute.

IF YOU TRY TO DISPUTE or DENY a valid charge, you will be sent an invoice for the disputed amount by regular postal mail. Copies will also be sent to your bank and credit card company. The invoice will include the following information:

Your personal computer's network location.
Your IP address used to complete the transaction.
The day and time of your purchase.
Original charge amount plus a £25 GBP fee for dispute processing.

If you do not pay the invoice within 30 days, you will be referred to a collection agency.
Our collection agency, in addition to pursuing you for recovery of the debt, will also add the collection account to your credit reports.

We have contracts with collection agencies in the UK and worldwide.
If you do not withdraw your dispute after all this, we will sue you in a court of law with jurisdiction over this matter.

HOW DO WE COLLECT on fraudulent claims? Liens on your property, bank account, and garnishing of wages depending on your state and country. This will also result in a report being filed with the major credit reporting agencies.

TO AVOID ANY of the above, we encourage you to contact us first for any problems with your purchase. We have an excellent track record in resolving any issues to see that you are fully satisfied with your purchase

Guarantee

UnlockPhoneOnline.com can only guarantee that the service will fulfill the customers expectations if the following criteria are met:
1 The information provided on the submission form when using our software is 100% correct
2 The instructions provided with the service have been followed EXACTLY as stipulated
3 The target mobile phone is not stolen or blacklisted
4 The target mobile phone is not already unlocked
5 The software of the target mobile phone has never been altered, changed or tampered with in any way
6 The IMEI number of the target mobile phone has never been altered, changed or tampered with in any way
7 The phone has never undergone an attempted unlocking with codes in the past
A refund shall not be warranted if all of these criteria are not met. UnlockPhoneOnline.com will endeavor to solve any problem any customer may have while attempting to use our service, however liability for the success of the service lies solely with the consumer. Furthermore, UnlockPhoneOnline.com cannot guarantee that this service will enable the target handset to operate on any specific network. Certain handsets will only operate on certain networks. This is due to different GSM network frequencies.

Refund Policy

 In the unlikely event that the codes we provide fail to unlock a customer's mobile phone, UnlockPhoneOnline.com will ask the customer to confirm that the details they provided when submitting the order are 100% correct. In the event that the customer confirms that the submitted details are 100% correct, UnlockPhoneOnline.com reserves the right to seek further evidence to support the customers claim that the codes did not unlock their mobile phone. This may include the customer sending the mobile phone to UnlockPhoneOnline.com for verification purposes or making a video recording containing images of the phone in question, the IMEI number on the sticker in the rear of the phone in question, the IMEI number displayed on the screen of the phone in question and the customer inserting an alternative SIM card and the resultant screen of the phone in question after it is switched on with the alternative SIM card inserted. These measures may seem a little extreme to most, however due to the electronic nature of our business, we have no other way to determine whether an unlock has been successful or not.